Terms & conditions

LEGAL

 

Privacy

Any information that we receive from you is strictly confidential and will solely be used by Doux Bécot online store. The information provided will not be shared with any outside party, and will be used for the purposes of managing and developing this website only.

Consent

By using our website and providing the requested information (shipping address, telephone number, and e-mail address), you accept that we stock and use this information. Should our confidentiality policy change, we will publish all modifications in these pages to keep you well informed.

Collection of information

We could also collect information regarding the usage of our website(IP address of your computer, pages visited, time of your visit, time passed on our website, browser stats and else.

Cookies

We use cookies and tracking information to know the activity on our site (See the ”Cookies” section below).

Cookies

A cookie is an information element on the hard drive of your computer that contains information about you. The use of a cookie does not allow anyone to access your personal information while you navigate on our Web site. In order to process your order, we need to be able to know and memorize some parameters that are communicated to us by your computer, and we need to know who you are, and what products you are purchasing. The cookies are used for this sole purpose: to memorize the time of your visit, your identity (communicated by your user name and password) and the contents of your shopping cart, as you add to it. Once your shopping is done, this information is automatically deleted. Our cookies expire as soon as you sign out.

ORDERS & RETURNS

 

Order Status

Products in stock :

From Monday to Friday, orders confirmed before 12 p.m. Eastern time are dispatched inside 2 business days. Orders confirmed on Saturdays, Sundays or Federal Holidays will be processed on the two following business days. Shipping processing can be slower during the long holidays (Christmas time and Construction holidays (Quebec)). After receiving your shipping confirmation email, please allow up to 2 business days for your tracking information to update with our transportation partner.

Special orders (not in stock) and pre-sales :

Products that we do not have in stock are usually shipped and received inside 3 business weeks. We don’t guarantee shipping delay though we work our best to deliver as fast as it can be.

Shipping policy

We offer Canada shipping with Canada Post and Purolator. Typical transit time is between 2-7 business days. Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 2 business days following the day you place an order. Should the delay be longer, we will contact you to let you know.

Shipping option without a signature required comes with no shipping insurance or guarantee of any kind. It is your duty to choose shipping with a required signature if you want to make sure to receive your package.

Return/exchange policy

No products can be exchanged or refunded, except for a defective product or an error occurred with your order. If necessary, we will pay the shipping costs.

In case of return due to a product that is not of the correct size, the return shipping costs
are the responsibility of the customer. Notify us before returning the product.

We don’t refund orders received by the customer that is considered shipped and received too late.

Refund on receipt of merchandising. The product must not have
been used and in the dryer.

Product satisfaction policy

If you’re not entirely satisfied with your product, you can return us the product inside 30 days of the order. Notify us before returning the product. Orders considered received too late by the client is not included in our product satisfation policy. Refund on receipt of merchandising. The product must not have been used and in the dryer.

If you have questions about your order, please email us at [email protected].